Employers must agree with our terms and conditions, and the freelancer terms and conditions as well.

Employers / Freelancers accounts

To access the full Rite Bee site, Employers and Freelancers have to register for an account, provide accurate and complete information, and keep their account information updated.

Each account must be a personal or a company account.

Employers and Freelancers can register for more than one account as long as all accounts in good standing.

The information that Employers and Freelancers supply in the public profile of their account must accurate and verified.

Rite Bee reserve the right to restrict your access, temporarily or indefinitely block your account, stop any projects you have in progress, warn other Buyers and Freelancers of your actions or issue you a warning if:

  • you breach the letter or spirit of these terms and conditions or the referenced policies;
  • we are unable to verify or authenticate any information you provide to us;
  • we believe that your actions may cause any loss or liability to our Employers and Freelancers or to us

Employers and Freelancers are solely responsible for any activity that occurs on their accounts unless it is a result of actions beyond their control (such as hacking or if someone steals their password when they have taken reasonable steps to keep it secure). Employers and Freelancers may never use another person's user account or registration information for the Website.

You confirm that you are not economically barred/limited under sanctions rules of any country worldwide. If your circumstances change to be included in such lists, please cease using Rite Bee immediately.

Rite Bee is unable to accept Employers and Freelancers from North Korea, Iran, Syria, Cuba, North Sudan), South Sudan and Region of Crimea.

Freelancers work delivery

On purchase of an Offer, the Employer's funds will be held in Freelancer Account.

The Employer will then need to provide their requirements in the Project manager so that the Freelancer can get started.

Once the requirements are provided in the Project manager by the Employer, the Freelancer must:

  • respond in the Project manager within one working day to confirm work has started otherwise the Employer may request and will be entitled to a refund.
  • provide regular progress updates in the Project manager and respond within one working day to all messages from the Employer;
  • complete the work within the delivery timescales indicated in their Offer description including handover of all deliverables in the Project manager. Failing to deliver within those timescales may result in a cancelation of the contract and refund.
  • Late or non-delivery will negatively affect the Freelancer's rankings on Rite Bee.

All direct communication between Employer and Freelancer must go via the Project manager to keep both parties protected in case of a Dispute.

Once the Offer has been completed the Freelancer will raise an invoice and:

  • the Employer is then able to leave feedback for the Freelancer, upon which the funds held in the Freelancer Account will be automatically released to the Freelancer as payment;
  • If the Employer is not satisfied with the deliverables they can reject the invoice and provide the Freelancer with detailed feedback on what work remains outstanding. The Freelancer must provide, least three revisions of the deliverables based on detailed feedback from the Employer;
  • if the Employer does not either i) leave feedback for the Freelancer, nor ii) reject the invoice, the funds held in the Freelancer Account will be automatically released on their behalf to the Freelancer as payment after seven (7) business days.
  • if the funds held in the Freelancer Account are released to the Freelancer in accordance with a) or c) above, Rite Bee and the Freelancer will be entitled to assume that the Employer is satisfied with the work and does not have a dispute of any kind in relation to the work. The Employer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.

The Freelancer's payment for custom work s are either agreed as fixed price, price per item or as a per hour rate work :

  • for a per hour rate custom work the Employer agrees to pay the Freelancer based on the time spent, not on the real or perceived quality of any deliverables provided. The Freelancer must provide the Employer with a breakdown of their billed hours as evidence;
  • for a fixed priced custom work the Employer agrees to pay the Freelancer based on deliverables. The parties should agree upfront in the Project manager whether to divide the work into milestones, with associated milestone payments. If milestones have not been agreed then the Custom work will only be invoiced on full completion of all deliverables.
  • for price per item custom work the Employer agrees to pay the Freelancer for all items delivered.

On acceptance of a Proposal, the Employer will pay into the Freelancer Account the agreed deposit amount.

The Employer must then provide their detailed requirements in the Project manager so that the Freelancer can get started. These requirements should include (but not be limited to):

  • the timeframe for delivery of the work or milestones;
  • description of any subjective elements of the work like aesthetics providing similar examples;
  • breakdown of all expected deliverables;
  • any other expectations for the work.

Once requirements have been received from the Employer, the Freelancer must:

  • respond in the Project manager within one working day to confirm commencement of work. Failing to respond within one working day may mean the Employer requests and will be entitled to a refund
  • provide regular progress updates in the Project manager and respond within one working day to all Project manager messages from the Employer;
  • complete the work, including handover of all deliverables in the Project manager, within the delivery timescales agreed with the Employer,
    • if missing a previously agreed deadline is unavoidable then the Freelancer must inform the Employer immediately in the Project manager and provide a revised delivery date.
    • failing to deliver the work within agreed timescales, or repeatedly revising previously agreed deadlines, may mean the Employer requests a cancellation of the custom work and will be entitled to a refund of any funds in the Freelancer Account.
    • late or non-delivery of the work will negatively affect the Freelancer's rankings on Rite Bee.

All direct communication between Employer and Freelancer should go via the Project manager to keep both parties protected in case of a Dispute.

When the Custom work is completed (or an agreed milestone has been reached) the Freelancer will raise an Invoice:

  • the fees charged in the Invoice should be as has been explicitly agreed upfront in the Proposal. If requirements/ scope changes materially during a custom work the Freelancer may need to propose a change to a previously agreed price. This must be explicitly agreed in the Project manager before any extra work is undertaken so that the Employer can confirm whether they wish to proceed with the additional scope for the extra cost;
  • the Employer must pay the Invoice within seven days of the Invoice being raised;
  • alternatively, if the Employer does not agree that the work has been completed then the Employer can reject the Invoice. The Employer must then provide the Freelancer with detailed feedback in the Project manager on what work remains outstanding. The Freelancer must provide, and be given the chance to provide, at least two iterations of the deliverables based on detailed feedback from the Employer;
  • if the Employer does not either i) pay the Invoice or ii) reject the Invoice within such seven day period Rite Bee will provide assistance to the Freelancer to chase payment and may temporarily or permanently restrict the Employer's account. If the Invoice remains unpaid after fifteen (15) days a final 24-hour notification will be issued to the Employer. If after 24 hours the Employer has not responded to this notification the funds in the Freelancer Account, up to the unpaid Invoice amount, will be automatically processed and will remain at the discretion of Rite Bee for approval.
  • if the Employer pays the invoice or funds are utilized in accordance with d) above, Rite Bee and the Freelancer will be entitled to assume that the Employer is satisfied with the work and does not have a dispute of any kind in relation to the work. The Employer agrees that they will not file a dispute or seek to reverse payment through their credit card provider, bank or PayPal.
Per Hour Contracts

The Freelancer's payment for Per Hour Contracts is set as a per hour rate work using the per hour rate as stated on the Freelancer’s profile at the time of the Per Hour Contract setup. The Employer agrees to pay the Freelancer based on the time spent, not on the real or perceived quality of any deliverables provided. The Freelancer agrees to use the Rite Bee Time Tracker App and track the time they spend working on the work which gives the Employer access to the breakdown of the Freelancer’s billable hours.

On acceptance of a Per Hour Proposal and on hire request, the Employer must place a valid payment method on file and gives authorization to Rite Bee to charge it repeatedly per Rite Bee’s Terms and Conditions.

Every seven days an invoice will be automatically raised by the system on behalf of the Freelancer according to the number of hours tracked by the Freelancer during the last seven days and the per hour rate of the Per Hour Contract.

Upon invoice raise:

  • The Employer can pay the Invoice manually within three days of the Invoice being raised.
  • If not paid manually by the Employer within three days, the invoice will be automatically paid by the system charging one of the payment methods of the Employer on file at any time.
  • The Employer can reject the invoice within three days of the Invoice being raised only if screenshots of the Freelancer’s screen taken by the Rite Bee Time Tracker App prove that the Freelancer was not working on the Employer’s work during the time tracked.
Protection for Freelancers

In the rare event that an Employer refuses payment for legitimate services performed by a Freelancer, Rite Bee will not provide limited payment protection to the Freelancer, As in most cases Freelancers responsibility to collect the payment before start working.

  • Freelancer must have used the Rite Bee approved time tracker App to track the time.
  • The employer must have an Account in good standing and at least one valid and authenticated Payment Method, and the Employer must agree to automatically pay for hours billed by the Freelancer.
  • Freelancer’s Account must be in good standing.
  • The screenshots of the Freelancer’s screen taken by the Rite Bee approved time tracker App must be clearly related to the applicable work requirements or Employer instructions in the Project manager.
  • The number of hours billed must not exceed the weekly limit of hours as defined in the Rire Bee Contract.
  • Within ten days after invoice raise, if the invoice is rejected the Freelancer must submit a Dispute specifically identifying the details of the work that should be paid. Within ten days after invoice raise, if the invoice is not rejected and not paid the Freelancer must contact Rite Bee Customer Support identifying the details of the work that should be paid.

Rite Bee will adjust the invoice to Employer for work that is not clearly related to either the work requirements or Employer instructions in the Project manager and within the hours authorized for the week, subject to and conditioned on the following terms:

  • Freelancer must have used the Rite Bee approved Time Tracker App to track the time.
  • The employer must have an Account in good standing and at least one valid and authenticated payment method and the Employer must agree to automatically pay for hours billed by the Freelancer.
  • Freelancer’s Account must be in good standing.
  • The Employer rejects the invoice within three days of the Invoice being raised identifying the time billed and screenshots of the Freelancer’s screen that are not clearly related to either the work requirements or Employer instructions in the Project manager.
Quality

All Freelancers on Rite Bee must strive to deliver a high standard of work, appropriately meeting their Employer's needs.

Specifically, Freelancers must ensure that all deliverables are:

  • error-free;
  • fully address each of the Employer's defined requirements;
  • are a complete set of deliverables as defined in the Offer description or as agreed in the Project manager as part of the requirements for custom work s;
  • and, for Offers and work s, are of a standard consistent with the level of expertise indicated in the Freelancer's profile and proposals.
Obligations:

The Freelancer assigns to the Employer absolutely with full title guarantee the following rights throughout the world:

  • the entire copyright and all other rights in the nature of copyright subsisting in the work
  • any database right subsisting in the work

in each case for the whole term including any renewals, reversions, revivals and extensions and together with all related rights and powers arising or accrued, including the right to bring, make, oppose, defend, appeal and obtain relief (and to retain any damages recovered) in respect of any infringement, or any other cause of action arising from ownership, of any of these assigned rights, whether occurring before, on, or after the date of Commencement of the work .

Employers and Freelancers promise that:

  • you are able to pay for the services if you are an Employer and perform the services if you are a Freelancer;
  • you are not in breach of any applicable laws, rules or regulations or obligations to any other person;
  • you have made and will make all required legal and tax filings. If relevant, you will file all necessary legal documentation relating to your self-employment required by any governmental body, and pay all applicable taxes including without limitation PAYE or other income tax and national insurance;
  • you shall not (and shall not permit) any third party to either take any action or upload, download, post, submit or otherwise distribute or facilitate distribution of any Content, work , or Proposal on or through the services Rite Bee provide, including without limitation any User Content, that infringes any patent, trademark, trade secret, copyright or other right of any other person or entity or violates any law or contractual duty.

Cancellations and refunds

Cancellation of a project

After the Commencement of a project, the Buyer or Freelancer may request a cancellation:

  • the requestor must notify the other party of the cancellation by placing a message in the Project manager. Alternatively, if there are funds in the Escrow Account and the Buyer believes they are entitled to a refund, the Buyer can notify the Freelancer of the cancellation by requesting a refund using the “Request Refund” action on the Project manager.
  • if the Buyer fails to notify the Freelancer in the Project manager that they wish to cancel the project and the project is subsequently completed, the Buyer must pay for the service delivered in accordance with these terms and conditions and should not seek to file a dispute or reverse payment with their credit card provider, bank or PayPal.

Once notified of a cancellation:

  • the Freelancer should stop working on the project immediately.
  • the parties should agree in the Project manager what payment is necessary for any work completed.
  • If the cause of the cancellation was not due to the circumstances defined in the contract,  the Freelancer is entitled to request payment at minimum equal to the value of the deposit funds held in the Escrow Account. 
Project Refund policy

A Buyer is entitled to receive a refund of funds held in the Escrow Account under the following circumstances:

  • no response: the Freelancer has not responded in the Project manager within one working day of the Commencement of the project;
  • non-delivery:
    1. for Offers, the Freelancer of an Offer did not deliver the scope of work within the delivery timescales indicated in the Offer.
    2. for fixed price or price per item Custom projects, non-delivery means agreed the scope of work was not delivered within the agreed timescales;
    3. for per hour rate Custom projects, no time has been spent.
  • poor quality: with the exception of per hour rate Custom projects, the deliverables provided by the Freelancer do not meet the terms defined in the contract after at least two revisions have been provided by the Freelancer in response to detailed feedback from the Buyer; or
  • the Freelancer lost a Dispute.

Buyer and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Rite Bee .

Refunds are only applicable to funds held in the Escrow Account. Funds should only be paid out of the Escrow Account once the Buyer is satisfied that the project (or any agreed milestone deliverables) has been completed. By releasing funds from the Escrow Account the Buyer accepts that this money is non-refundable.

Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended.

Requesting a refund

A Buyer can request a refund of the funds held in the Escrow Account using the “Request Refund” action in the Project manager and specifying a reason for their request:

  • the Freelancer must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to Rite Bee for Dispute assistance and handled.
  • if the Freelancer does not respond to a Refund Request within at least three days then Rite Bee may release the funds automatically back to the Buyer subject to the following clause.

Rite Bee will process approved (or non-actioned) refund requests back to the Buyer's Rite Bee User Account subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Rite Bee reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Rite Bee shall not be obliged to make the refund.

Refund and cancellation penalties

Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Rite Bee marketplace as follows:

  • where the Freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have canceled the project), it will negatively impact their Freelancer status and rankings;
  • where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status;
  • multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.

Rite Bee will process approved (or non-actioned) refund requests back to the Buyer's Rite Bee User Account subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Rite Bee reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Rite Bee shall not be obliged to make the refund.

Working with Rite Bee

Rite Bee operates a platform linking Freelancers to Employers and vice versa in a satisfactory control environment.

Services

Services are offered on Rite Bee through either Offers, which are fixed price services; or custom projects, which can be fixed price, price per hour or price per item.

The Freelancer must provide regular progress updates and respond within one working day to all messages from the employer, in the Project manager assigned account.

Freelancers must deliver work within the delivery times either defined in their Offer or agreed with the employer upfront in the Project manager assigned an account for custom projects. Freelancers' rankings will be penalized for late delivery.

Freelancers must fulfill their projects and employers agree to pay for work delivered. Users will be not penalized for cancellations or refunds caused by them If both parties agreed to cancel the contract.

Once the project has been completed the Freelancer will raise a request to receive payment, including the release of funds held in the Escrow Account. Freelancers must not request payment upfront before work has been completed and accepted by employers. employers must pay according to contract payment terms.

Funds

Rite Bee is not a financial identity, we only hold funds for the purposes of settling the provision of services and specific invoices of Freelancers. Funds held by Rite Bee on the platform are not insured nor covered by any Financial Services Compensation Scheme or any other government agency. Rite Bee holds the funds in a separate client account.

Payments

It is Freelancers responsibility to collect payments from Employers, Rite Bee acts as an Agent of Payment between the employer and Freelancer. In return for full invoice payment by the employer for the project, Rite Bee agrees to discharge the employer's obligations relating to debts owed to the Freelancer under this agreement. Rite Bee agrees to make such funds available to the Freelancer balance with 24 hours. Freelancers are then able to withdraw those funds subject to the setting up of a valid withdrawal account. Rite Bee takes its obligations to prevent fraud and money laundering seriously and reserves the right to delay payments to Freelancers if fraud or money laundering is suspected. All payments for work completed must go via Rite Bee unless Rite Bee has given its express written permission otherwise in relation to a specific payment or invoice; attempts to pay outside of Rite Bee will lead to sanctions not limited to immediate account suspension. Users must immediately report to Rite Bee any offers to pay outside of Rite Bee made by their employer or Freelancer.

Rights

Once payment has been made, employers are granted all rights for the delivered work.

Contacting

For purposes of service messages, notices, offers project invites, payments, refund, email notifications and news about Rite Bee, Users receive alerts to the email addresses associated with their accounts.

Terms and conditions

By accepting these terms, Freelancers automatically opt-in to receive emails from us.

Terms and conditions may change at any time without notices, and only published on https://ritebee.com.

Payments

All Payments made for a freelancer work and agreed by the Employer considered as successfully completed payments. The payment terms are seven days except for Per Hour Contracts which is three days.

For freelancer works, the Freelancer must not request a release of funds from the Freelancer Account prior to freelancer work completion;.

All payments between Employer and Freelancer must be processed through Rite Bee.

Payment outside of Rite Bee is a breach of these terms and conditions unless the prior express written consent of Rite Bee has been obtained. Such payment and will lead to temporary and/ or permanent suspension of the Employer and/ or Freelancer's account. The Freelancer will be liable for any loss of business and legal expenses that Rite Bee may incur in recovering it. Rite Bee reserve the right to sanction funds held in the Freelancer's Account in order to recover lost fees. Moreover, Rite Bee will not mediate any Disputes or be liable to either the Employer or Freelancer's loss of business as a result of the violation of this clause. Users must report attempts or offers to make payment outside of Rite Bee by their Employer or Freelancer to Rite Bee immediately.

Payments by Employers are routinely checked by Rite Bee for fraud prevention purposes before any payments are released to the Freelancer. Rite Bee aims to process these payments and credit funds to the Freelancer's Rite Bee User Account within three freelancer working days, however Rite Bee reserve the right to take up to ten freelancer working days.

To withdraw funds from their Rite Bee User Account a Freelancer needs to request a withdrawal on an authorized withdrawal account. An authorized withdrawal account can be either:

  • a bank account under the user's name as registered on his profile
  • a Paypal or Payoneer account with the same name and email address as registered on the user's profile
  • a Paypal or Payoneer account with the same name as registered on the user's profile and an email address that has been verified by the user
  • Other agreed payment method between Rite Bee and Freelancers under the user's name as registered on his profile

Rite Bee process payments daily and will send the money to the Freelancer via their selected payment preference. Once Rite Bee has processed payments, they are then subject to timescales imposed by the banking clearing system .

For security reasons, Rite Bee reserves the right to request additional information from Employers and Freelancers, including original documents, and to verify documents with issuing institutions. Therefore, we reserve the right to request the following proofs of identity:

  • a copy of a Government issued ID (Passport, Driver's License or National ID Card);
  • a copy of a recent utility bill showing your name and address (less than 3 months old);

For credit/debit card users (one of the following):

  • a copy of the front and back of the card used. For Security Compliance we recommend that you blank out the central 8 digits of the card number digits, and the last three digits from the number on the back;
  • Credit or Debit Card Bank Statement of the card used on your Rite Bee User account (less than 3 months old). For Security Compliance you must blank out the central 8 digits of the card number digits;

For PayPal users:

  • PayPal Account statement showing your PayPal registered name, email address and verification status along with any relevant transactions.

For international Bank transfers, credit to the beneficiary may be delayed by factors such as local bank holidays, delays by an intermediary bank or other local conditions. Please note that some countries have been designated as “slow-to-pay” countries, and transfers made to those countries may take several days or even weeks in crediting the receiving account.

In using the Freelancer Account Rite Bee act, subject to these terms and conditions, on the User's behalf. Rite Bee holds the funds in a separate client account. Rite Bee IS NOT A BANK and only holds funds for the purposes of settling the provision of services and specific invoices of Freelancers. We strongly recommend that all users do not hold balances on the platform. Funds held by Rite Bee on the platform are not insured nor covered by any Financial Services Compensation Scheme or any other government agency. Users will not receive interest or other earnings on the funds in their Freelancer Account or Rite Bee User Account. Rite Bee will endeavor to ensure that the funds in the Freelancer Account or Rite Bee User Account are available to the User in accordance with these Terms and Conditions but do not guarantee that they will be available to the User in circumstances which are unforeseen or beyond our control.

If Rite Bee has to return funds to the Employer due to the Employer (contrary to these Terms and Conditions) filing a dispute or requesting a payment be reversed through its credit card provider, bank or Paypal then Rite Bee will be entitled to recover any such amount from the Freelancer’s Rite Bee User Account (and if insufficient monies are in the Freelancer’s Account, credit card or other payment used if available. If Rite Bee is unable to recover the amount returned to the Employer from the Freelancer in full then the Freelancer agrees to pay to Rite Bee any outstanding sums within 48 hours of Rite Bee making a request.

To prevent funds being held indefinitely in the Freelancer Account, Rite Bee will notify the Freelancer in the event of funds being held in an Freelancer Account for a freelancer work that i) does not have an unpaid Invoice nor an open Dispute; and ii) has not had any activity in the freelancer workStream for a period of one calendar month or longer. Activity is defined as any action by the Employer or Freelancer in the freelancer workStream such as a message posted, an Invoice is raised, a deposit into the Freelancer Account made or a Refund Request raised.

  • The Freelancer will be asked to confirm either i) that the freelancer work is still in progress by posting a message to the Employer in the freelancer workStream with an update on progress; ii) that the freelancer work has been completed by raising an Invoice that the freelancer work was canceled and issuing the Employer with a refund.
  • If no action is taken by the Freelancer within seven days it will be assumed that the freelancer work was not delivered by the Freelancer and the funds held in the Freelancer Account will be automatically refunded back to the Employer's Rite Bee User Account. In this event, the Freelancer's rankings will be affected.

Rite Bee uses third-party service providers including Adyen, Worldpay, Payoneer, and Paypal to process payments by Employers and to transfer funds to Freelancers. These third-party payment service providers are regulated and authorized to provide payment services in the countries where they operate. Rite Bee may share your personal or transactional information with third-party payment service providers when it is necessary to process payments.

Disputes

Rite Bee encourages our Freelancers and Employers to try and resolve any disagreements between themselves. However should that not be possible Rite Bee Customer Rite Bees can provide Dispute resolution.

A Dispute can be raised:

  • by the Freelancer manually after an Employer has rejected an invoice;
  • by the Freelancer automatically if they decide to reject a Refund Request received from an Employer.

Disputes are available to Freelancers that have qualified as trusted members of the Rite Bee community.

If the amount disputed is $10 or above, Rite Bee may reach out to both parties in order to mediate and try and bring the Dispute to resolution.

Rite Bee will aim to make a resolution decision on behalf of both parties within seven days. If a mutual resolution has already been agreed between both parties on the Project manager, then the dispute will either be canceled or resolved in line with the mutual agreement.

In the event of having to make a resolution decision, Rite Bee will use only the communication in the Project manager as evidence, and consider:

  • if both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the project;
  • if the project was delivered.
  • if the Employer and Freelancer have complied with these Rite Bee and conditions.
  • In the event of having to make a resolution decision on behalf of the parties, Rite Bee will notify both parties within thirty days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these Rite Bee and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated

Users agree and accept that any payments and/or other actions made by Rite Bee in accordance with the resolution decision of a Dispute are made in good faith and Users shall have no cause of action against Rite Bee in respect of the resolution decision or any such actions or payments made pursuant to it. Users further agree and accept that they have no right to seek to hold Rite Bee liable for an Employer or Freelancer’s alleged actions or failures.

Rite Bee fees

Employers Fees

Rite Bee service is free for Employers

Freelancer fees

Rite Bee reserves the right to charge Freelancers a Service Fee in accordance with the Service Fee tier

The annual business amount of $5000 or higher the service fee is 1.5% (excl. any taxes) 
The annual business amount between $1000 to $4999.00 the service fee is 3.5% (excl. any taxes)
The annual business amount below $999.00 the service fee  is 7.00% (excl. any taxes) 

The minimum payment is $15.00 (excl. any taxes).

When a Freelancer withdraws funds from their Rite Bee User Account, Rite Bee pass on any fees incurred to process the payment by third parties as a withdrawal fee, as follows:

Withdrawal CurrencyWithdrawal MethodFee
USDUS bank transfer (ACH)No charge
USDSEPA/Local Currency*$2.99
USDInternational bank transfer$9.99
USDPayoneer$3

If Freelancer decides to raise a dispute, they are required to pay a non-refundable fee equal to 10% of the invoice or refund amount, subject to a minimum charge of $5.00per dispute.

Bank transfer investigation fee - Please note that if there is a delay in payment from the banking institution, a formal investigation can be initiated with the bank to determine transaction issues. There is a $9.00 fee that is issued which must be applied by the customer in order to initiate this process.

Chargeback or RFI (Request for Information) fee - A chargeback is a disputed card transaction filed by an employer with their card issuer .

The Fee per Chargeback is $15.00 per RFI"Request for Information".

Currency Conversion

If you require a transaction within the Rite Bee site which involves a currency conversion, it will be completed at a foreign exchange rate determined by an official institution, which is adjusted on a regular base. Exchange rates fluctuations are not under Rite Bee control.

A Currency Conversion Fee of 2.5% will be applied every time Rite Bee performs a currency conversion. When a currency conversion is available by Rite Bee, you will be shown the exchange rate that will be applied to the transaction before you proceed with authorizing the payment transaction. By accepting this transaction, you also agree to the exchange rate currency conversion terms.